They Are a Measure of Excellence
At Two Marines Moving, damage claims are not something we react to after the fact. They are something we command against before a single piece of furniture is lifted.
We take damage claims—and the absence of them—as a top operational priority. Not because it sounds good in a brochure, but because it is one of the clearest, most objective measures of excellence in our profession.
Our excellence is measurable.
No boast.
No gloat.
Just the facts, Sir or Ma’am.
The Industry Baseline—and Why It’s Unacceptable to Us
According to widely cited industry data from the American Moving and Storage Association, the average moving company operates with an approximate 20% damage claims rate. In plain English, that means one out of every five moves results in some form of damage claim.
That figure is incomprehensible to us.
Not offensive.
Not shocking.
Simply incompatible with how we operate.
Our Standard: Less Than 3%
Across 17 years and counting, Two Marines Moving has maintained a damage claims rate of less than 3%.
Not half of the industry average.
Not half of that.
Not even half of that.
Roughly speaking, our average is about half of the half of the half.
That outcome is not luck. It is not coincidence. And it is certainly not marketing spin.
It is doctrine.
Our Internal Alert System: Green, Yellow, Red
We do not wait for problems to compound. We track damage claims continuously and respond decisively.
- Green (0–3%)
This is the standard. This is where we live. Quiet professionalism. Mission accomplished. - Code Yellow (4–5%)
At this level, we initiate immediate corrective training company‑wide.
Not next quarter.
Not “when things slow down.”
Immediately. - Code Red (6%)
This is unacceptable. Full stop.
At Code Red, a day in the immediate future is selected and relayed to the Reservations Team with clear instructions:
Do not book moves.
That time is deliberately carved out to retrain Moving Specialists and Team Leaders across the organization.
Yes, that means forgoing short‑term revenue.
We do it anyway.
Why? Because Reputation Is Not Negotiable
A 6% damage claims rate would be considered exceptional—almost heavenly—at many moving companies.
But we are not an average moving company.
We are Two Marines Moving.
We would rather sacrifice short‑term profit than compromise long‑term trust. We would rather pause operations than dilute our standards. We would rather correct hard and early than apologize later.
That is how reputations are preserved.
That is how excellence compounds.
That is how “World’s Finest” remains more than a slogan.
The Bottom Line
Anyone can say they care about your belongings.
We measure it.
We track it.
We train to it.
And when necessary, we shut down revenue to protect it.
That is not bravado.
That is discipline.
Two Marines Moving
Excellence—measured, enforced, and maintained.